okgame Privacy Policy – How We Handle Your Personal Data

When you register an account on okgame, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information automatically when you use the platform, such as your device type, operating system, IP address, browser type, and the pages or features you interact with during each session. Transaction data — including deposit amounts, withdrawal requests, bet history, and account balance movements — is recorded to maintain accurate account records and comply with our regulatory obligations in the Philippines. If you contact our support team, we may retain records of that correspondence, including any documents you submit for identity verification purposes. We use cookies and similar tracking technologies to remember your preferences, keep your session active, and understand how players navigate the platform so we can improve the experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some features of the platform function. All information collected is limited to what is genuinely necessary to operate your account and deliver the services you have requested.

The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity in line with anti-money laundering requirements, and deliver the sports betting and entertainment services available on the platform. We use your contact details to send you important account notifications, security alerts, and responses to support enquiries — we do not send unsolicited marketing messages without your explicit consent. Transaction and activity data helps us detect unusual patterns that may indicate fraud, account compromise, or violations of our Terms and Conditions, allowing us to protect both you and the integrity of the platform. Aggregated and anonymised usage data may be analysed internally to improve platform performance, fix technical issues, and develop new features that better serve Filipino players. Where required by Philippine law or a valid legal request from a regulatory authority, we may be obliged to disclose certain information — in such cases we will only share the minimum data necessary to satisfy the legal obligation. We do not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Your data is processed on the basis of contractual necessity, legal obligation, and our legitimate interest in operating a safe and compliant platform.

We may share your personal data with carefully selected third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. These service providers are not permitted to use your information for their own marketing or commercial purposes, and we conduct due diligence to ensure they maintain appropriate data protection standards. In the event that okgame undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled as a result. We may also share data with Philippine regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to prevent fraud or protect the safety of our players. Any third party that receives your data is bound by confidentiality obligations and is prohibited from disclosing it further without our authorisation. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place. If you have questions about specific third parties we work with, you are welcome to contact our support team for more information.

As a registered player on okgame, you have the right to request access to the personal data we hold about you at any time, and we will provide a copy of that information in a clear and readable format within a reasonable timeframe. If any of your personal data is inaccurate or out of date, you have the right to request a correction, and we will update our records promptly upon verification. You may also request the deletion of your personal data in certain circumstances — for example, if you close your account and we are no longer required by law to retain the information. Where we process your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You have the right to object to certain types of processing, including direct marketing, and to request that we restrict how we use your data while a complaint or dispute is being resolved. To exercise any of these rights, please contact our support team at support at okgame.pro with your account details and a clear description of your request. We will acknowledge your request promptly and aim to resolve it within 30 days, in line with applicable Philippine data privacy regulations.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, anti-money laundering regulations, and our internal compliance policies — typically a minimum of five years following account closure. Data that is no longer required for any legal or operational purpose is securely deleted or anonymised so that it can no longer be linked back to you. We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure, including encrypted data storage, secure transmission protocols, and access controls that limit who within our organisation can view sensitive information. Our security practices are reviewed and updated regularly to address emerging threats and to align with best practices in the online gaming and financial services industries. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify you and the relevant Philippine regulatory authority as required by law, and we will take immediate steps to contain and remediate the incident. You also play an important role in keeping your account secure — please use a strong, unique password, do not share your login credentials with anyone, and contact us immediately if you suspect unauthorised access to your account. For any security concerns, our support team is available around the clock at support at okgame.pro.